2.3 Policy on Resolving Conflicts
No matter how good our intentions may be toward another person, at times conflicts will arise. Often workplace conflicts will be minor and will be worked out between the parties with or without intervention by others, and without the need to present a formal complaint. Sometimes the nature of a conflict is more intense or complex, and may best be resolved with the help of others through a more formal process (e.g., a harassment complaint).
It is Westmonts desire that conflicts be resolved as quickly as possible and, where appropriate, with the least amount of formality. Matthew 18 illustrates this principle with its progressive means of dealing with unresolved conflicts between and among Christians. The process that follows seeks to provide appropriate ways for dealing with unresolved complaints about policies, practices, personnel actions and working conditions other than complaints about unlawful discrimination and harassment (see 2.4., Unlawful Discrimination and Harassment Policy, for the process used in these cases). It is designed to encourage informal efforts at resolving complaints before a more formal approach is taken.
Several College officials are usually involved in one or more of the College complaint procedures listed above: Director of Human Resources, Associate Director of Human Resources, College Counsel, Vice President for Administration and for Research, Planning and Implementation, Provost, and the Vice President for Student Life and Dean of Students. As a result, employees should feel free to contact any of these people to seek clarification or advice regarding any of Westmonts complaint procedures, or to submit a complaint to them.
Complaint Resolution Procedure (excluding harassment complaints)
At the time of the appeal, the President will make the final determination as to the process for reviewing and responding to the appeal (including who will be involved and the projected timeline for reviewing and responding to the appeal). If the President decides that verbal testimony will be heard during the final appeal, the proceedings will be informal. Consequently, legal counsel, rules of evidence, and other elements typically found in judicial proceedings will not be permitted at such hearings. If the President decides that others will be involved in reviewing the appeal, the(se) reviewer(s) will not have the authority to impose or retract sanctions of any kind, only to submit a written report to the President.
As soon as possible following receipt of any written report and recommendations from the(se) reviewer(s), the President will issue a final decision in writing to the complainant.
* If the unresolved problem is with the Vice President for Administration and for Research, Planning and Implementation, then the written complaint should be given to the President (who will then meet with appropriate College officials to determine how best to review and respond to the complaint).