Help Me!
Although Westmont does not have a full-time Help Desk with a person available during all working hours, we do have the following resources for students, faculty, and staff to turn to when computer or network trouble strikes. You will find links to most of these resources in our sidebar.
Check the System Status Page: The first thing to do is to find out whether your trouble iis due to a problem that we are already working on.
Submit a Mayday - online Help Request: the fastest way to get help. All problem reports must go through Mayday one way or another, and submitting the form instantly sends an email to an I.T. staff member (and pages him/her in the case of an emergency) and places the job on his or her electronic worklist.
Call the Mayday Voicemail: if your problem prevents you from submitting a Mayday, phone 7211 and leave a voicemail. An IT staff member will submit a Mayday on your behalf within 24 hours (except over weekends).
Visit the I.T. Computer & Network Support Office: We are in the lower level of the Library at the foot of the main stairs. During the school year, student technicians are on duty to help you with computer or network problems during many of the hours we are open.
Check out the Self-Help Pages for Students: information on preparing your computer for Westmont, viruses, malware, and basic computer maintenance. Note that I.T. does not have the resources to work on student computers except for problems with network connections, viruses and malware.
Contact a member of the CNS (Computer and Network Support Staff).