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Help Me!

The I.T. Help Desk is in the Learning Commons, on the main floor of the Library.

Other ways that you can get help for computer, network and telephone problems:

Check the System Status Page: The first thing to do is to find out whether your trouble iis due to a problem that we are already working on.

Submit a Mayday - online Help Request: the fastest way to get help. All problem reports must go through Mayday one way or another, and submitting the form instantly sends an email to an I.T. staff member (and pages him/her in the case of an emergency) and places the job on his or her electronic worklist.

Call the Mayday Voicemail: if your problem prevents you from submitting a Mayday, phone 7211 and leave a voicemail. An IT staff member will submit a Mayday on your behalf within 24 hours (except over weekends).

Check out the Self-Help Pages for Students: information on preparing your computer for Westmont, viruses, malware, and basic computer maintenance. Note that I.T. does not have the resources to work on student computers except for problems with network connections, viruses and malware.