Call Forwarding

General Forwarding Information:

“Forwarding” your telephone is the ability to redirect an incoming call to another extension depending on the “condition,” or status, of your phone. There are three conditions:

1. Forward-All – Every call to your extension is redirected,
2. Forward-Busy –A call is redirected when your extension is in use, and
3. Forward-No Answer – Calls are redirected when you do not answer.

By default the extension for “Forward-No Answer” is x6245. For “Forward-Busy” the default is also 6245.

Directions to Forward Your Calls:

1. To forward all your calls to voicemail:
-Pick up the phone. Dial *5 and the extension to which calls will be forwarded. Hang up after the confirmation tone. Your screen should display “forward set” as well.

2. To forward calls when your line is busy:
- Pick up the phone. Dial *6 and dial the extension to which calls will be forwarded. Hang up after confirmation tone. Your screen should display “forward set” as well.

3. To forward calls after 4 rings (”No Answer”):
- Pick up the phone. Dial *7 and the extension to which calls will be forwarded. Hang up after confirmation tone. Your screen should display “forward set” as well.

* If you will be away for an extended period you may want to set Forward- All to voice mail so that callers will be directed to your voice mailbox immediately, rather than wait through four rings.

4. To CANCEL a call forward:
- Pick up the phone. Press the key of the forward you would like to cancel (FWD ALL or FWD BUSY) or enter #5 (all calls), #6 (busy calls) or #7 (4 rings). Hang up after confirmation tone. Your screen should also display “forward cancel” as well.

* In order to restrict toll-fraud we do not permit you to forward your campus extension to an off-campus phone number.