Telecommunication Services

	Long Distance Statement
	Using Long Distance
	Voice Mail
	Dialing Instructions
	Standard Features
	Installations

The campus voice mail system acts as an answering service and message router for the Westmont community.  Select one of the following links for more information on your voice mail box.

Initializing Your New Voice Mail Box

Sending and Group List Information

Standard Voice Mail Box Structure

Standard Voice Mail Box Specs

Voice Mail Call Controller Tree Rates

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Initialization

1.  Dial 6775 if on campus, or (805) 565-6775 if off campus. 

2.  Enter the mailbox number as the password followed by the # key, then re-enter it as the mail box number followed by the # key. 

3.  Listen to the voice mail prompts, "Voice mail is like a tree..."  Then select a password that is different from the mail box number.  Also, record your name as indicated below. 

 "Herbie Hancock, extension 1234" 
 

4.  When recording your greeting make sure to identify your extension, name and department.  For a sample greeting, see below. 
 
"You have reached voice mail for Herbie Hancock of the Westmont College Telecommunications Department.  Please leave me your name and phone number and I will call you back as soon as I can.  Thank you and have a great day."

Sending to Groups and Group Lists

Sending Broadcast Voice Mail Messages

Voice Mail Messages sent to groups must conform to the following guidelines:

 

• Send messages regarding Westmont affairs only.  The system is not for personal use. 
• Send after business hours (between 6pm and 8am) by sending them future delivery.  Press 5 to record your message, # to stop recording, 0 for more options and 2 to mark the message for future delivery.  Enter the day and time, following the prompts, that you want the message to be sent out, and the system will respond "Your message has been posted."
• Send only to the appropriate group.  For example, messages intended for All Staff (group list 38) should not go to All Faculty (group list 37), as well.
• State the name of the sender and the intended recipients before the body of the message. 
• Send brief and concise messages that are less than 30 seconds in length.
• Send messages regular delivery, not urgent.

Voice Mail Broadcast Group Lists

1-15  Your Own Group Lists 
37  All Faculty 
38  All Staff 
39  All Students 
40  All Secretaries 
41  All RAís 
42  All RDís 
43  All Students Armington 
44  All Students Clark 
45  All Students Everest Hall 
46  All Students Page 
47  All Students Van Kampen 
48  Admissions 
49  Physical Plant 
50  Public Safety 
51  Business Office 
52  Registrar, Records 
53  Dining Commons (Marriott) 
54  Mathematics & Comp Sci. 
55  Music & Theater 
56  Library 
57  Athletics & P.E. 
58  Psychology 
59  Religious Studies 
60  Academic Secretaries 
62  Financial Aid 
63  Staff Secretaries 
70  Kerrwood Hall 
71  On Campus Students
72  Westmont In The Arts
80  Student Life Staff 
81  Off Campus Residents 
85  Supervisors 
86  Department Chairs

Voice Mail Box Structure

Dial access number 6775. 
Enter Password and # key. 

1.  Review Messages

1.  Repeat Message 
2.  Save 
3.  Erase 
4.  Reply 
5.  Copy and Forward Message 
# Skip to Next Message 
## Skip to Next Message Type

Playback Controls

6.    Repeat Envelope Info 
7.    Back Up 10 Seconds 
77.  Back to Start of Message 
8.    Pause for 20 Seconds 
       8.   Resume Playback 
9.    Jump Ahead 10 Seconds 
10.  Jump to End of Message

 

11.  Scan

Plays only the envelope information of the sender.

1.  To enter into message review.

 

2.  Send

Dial a Mailbox or Group Number followed by # or press 0 to hear other options. 
1.  Guest Mailbox 
2.  Name Dialing (N/A) 
3.  Outside Number 
4.  Mailbox Extension 
5.  Other Voice Mail System (N/A)

Delivery Options

1.  Private 
2.  FUTURE DELIVERY 
3.  Non Receipt Notification 
4.  Urgent 
*     To Cancel Delivery Options 
**    Erase Message 
#     Send your message

 

3.  Personal Profile

1.  Password Options

1.   Dialed Password 
2.  Spoken Password (N/A) 
3.  Auto Password Entry (N/A)

2.  Guest Mailboxes 
3.  Instruction Length 
4.  Outcall Notification 
5.  Paging Notification 
*    Exit to Main Menu

 

4.  Name and Greeting

1.  Name 
2.  Greetings:

1.   Regular 
2.  Alternate 
3.  Standard

3.  Select Attendant 
4.  Voice Form 
 *   Exit

 

5.  Groups

1.  Create New Group 
2.  Edit Existing Group 
3.  Hear Group Titles 
*    Exit to Main Menu

 

* Transfer Options

1.  Another Mailbox 
2.  Another Extension 
3.  Attendant

Voice Mail Box Specs

Call Controller Tree Information and Rates

Call Controllers are designed to provide the callers interactive information that is commonly sought of that department by the selection of touch tone keys.  They are voice mail trees which allow the caller choices to select certain recordings of information or to provide further screening for the department so that the caller can speak to the correct person the first time that they call.  These call controllers can be basic with only one level or more complex as the caller selects different options and gets deeper into the tree.  They can potentially save large amounts of time for the employees of the department that no longer have to answer the same questions repeatedly.