Cancellations must be requested in writing in order to receive a refund. Your email request must be submitted to us at firstname.lastname@example.org. Refunds will be less a $75.00 administrative fee. No refunds will be granted for CANCELLATION notices received after July 1, 2014 without a written doctors certificate. Once the doctor’s certificate is received your refund will be calculated less the cancellation fee of $75.00.