Information Technology Academic Technology

• Submit an IT Support Ticket
• Submit An Event Support Request
• Sign In To Canvas

ACADEMIC TECHNOLOGY EVENT SUPPORT GUIDELINES:

Our hours of support are 8am - 9pm Monday thru Saturday.     Please give us 72 hours advance notice.  Support is for current Westmont faculty, staff and students.  See below for more details

IT SUPPORT TICKET = request assistance with tech issue,  EVENT SUPPORT REQUEST = request audio visual support for your event

Our hours of support are 8am - 9pm Monday thru Saturday.  For early morning support (before 8am) or late hour support (after 9pm) or on Sundays, please contact us in advance to confirm if we are able to provide support at those times.

• WHO we support:  Audio Visual Event support is for Westmont College faculty, staff and enrolled students.  Support for outside groups must be scheduled through Campus Scheduling and is subject to staffing availability.
• HOW to request support: Submit an Equipment Order (click on Submit An Equipment Order button above) support request at least 72 hours in advance for weekday/daytime events and One Week in advance for evening or weekend event support.  For full conference Pro level support, please contact us at least 30 DAYS in advance to allow for full event planning and AV logistics.

• WHAT to order: Please enter actual start time for your event - we will figure our set up time from that.  By default, requested support and gear are set BY 15 minutes prior to event start.  To request more time, please add this in comments field.  Select the basic item you need us to set up (LCD projector, Microphone, PA system etc.) and we will make sure all the cables and stands you need are included.

• VIDEO RECORDING support is only scheduled for events where the presenter has given permission to publish the recording to Westmont public YouTube channel.  Events that do not have this permission will not be recorded.  Departments can however, check out basic recording gear to self record the event to save for their archives upon request.  If you would like to have the presenter’s slides included in the video edit, please provide these to us prior to your event.

• We are not a film department.  We do however provide basic recordings with good quality gear to record mainly one speaker at a time. Our objective is to publish videos to Westmont public YouTube channel to help expand the narrative of the amazing lectures and events at Westmont college.  Additional video needs (promo video, multiple speaker or event or production recording) will need to be outsourced to a local vendor. 

• CUSTOMER SERVICE:  Our student staff are trained in technology details as well as customer service.  Please take a minute and tell us how we are doing.  https://goo.gl/forms/2W5zJOaos564ging1

The office of Academic Technology (AT), a unit within Information Technology (IT) and in service to the entire campus, provides support and services to further the teaching and learning mission of the Westmont College campus.  The mission of Academic Technology is to support excellence in teaching and learning by enabling faculty to effectively integrate technology into the teaching and learning processes.  Our vision is to assist Westmont College faculty in developing discipline appropriate technical skills and proficiencies that enhance the teaching and learning experience, as well as engage and motivate students.

REPORT A CLASSROOM TECHNOLOGY ISSUE

If you are experiencing issues with your in-classroom Audio-Visual equipment or would like to schedule a training session, please submit a support ticket    If you are reporting a problem, please include a description of the issue you are experiencing along with the classroom number and time of occurrence and AT staff will respond directly. 

If you require urgent assistance, please contact the director of Academic Technology at the number below.

 805.565.6183.