Telecommunications Voicemail Support

To access your Mailbox from your desk phone: 

  1. Press the Voicemail button on your phone.
  2. Enter the PIN, followed by #.
  3. For first-time users: Follow the voice prompts to set up your mailbox. Be sure to select a PIN that is different than your extension.
  4. When recording your name, it is helpful to leave your extension as well. For example, “John Doe, Director of Pencil Sharpening, extension 1234.”
  5. When recording your "Standard" & "Out of Office" greetings, you do not need to include your name as it is already stated in your name greeting. Be sure to identify your department, as well as, any other information that you would like callers to leave.

To access your Mailbox from other phones: 

  1. Dial 6775 if you are using a campus phone, or dial (805) 565-6775 if you are off campus or calling from a cell phone.
  2. Press * when you hear the automated attendant start to speak.
  3. Enter your extension (ID), followed by #.
  4. Enter your PIN, followed by #.

Voice Mailbox Structure

If you need quick assistance navigating in Voicemail, download this pdf:

Document
Voicemail Quick Reference Guide.pdf36.11 KB

 

Sending Broadcast Messages

Voice mail messages sent to groups must conform to the following guidelines:

  • Messages must be regarding Westmont affairs only. The system is not for personal use.
  • Send only to the appropriate group. For example, messages intended for All Staff should not go to All Faculty as well.
  • State the name of the sender and the intended recipients before the body of the message.
  • Send brief, concise messages that are less than 30 to 45 seconds in length.
  • Send messages regular delivery, not urgent.

* Please contact Telecom for group list availability and further instructions on sending broadcast messages.

To Recover a Deleted Voicemail:

  1. Log in to your Mailbox.
  2. Press 3 to Review Old Messages.
  3. Press 2 for Deleted Messages.
  4. Press 1 to Review Deleted Messages.
  5. From there, your deleted messages will play, and you will be given the option to save, delete, skip, forward, etc. each of your deleted messages.

Voicemail2Email:

Your primary extension's voicemail messages will be forwarded to your westmont.edu email address, automatically, in the form of an audio file for convenient access via your home or office computer or mobile device.

Voicemail Technical Support:

Report all voicemail issues directly to our telephone service provider by email
Instead of submitting a support ticket, send an email from your Westmont email account as follows:

To: support@hostedcafe.com
Subject: Service Request - Voicemail, Extension [your extension]
Body: Explain your need, for example:

  • Voicemail PIN needs reset (if you are unable to log in to your voice mailbox).
  • Voicemail to email is not working.
  • Voicemail transcription is not working (for those with a medical need for transcribed voicemail messages).