Laundry equipment in the Westmont residence halls is provided and maintained by
WASH Laundry Systems (formerly WEB Laundry Services).
Washers and dryers are located in all residence halls, and are activated by prepaid laundry value on a WASH (WEB) Laundry Card. Cards are purchased at an “Add-Value-Station” (AVS…see locations below). Value can be added to either type of card at an AVS. The Laundry Card costs $3, which is deducted one time only when you first purchase it.
The value is stored on the actual “Smart Chip” on your card, and it is important not to lose the chip if it comes off your card. Value still on your chip can only be retrieved and refunded (more on that below) if you have the actual chip!
When you use a washer or dryer in the residence halls, the required value is deducted from your chip to activate the machine (when available from your balance).
2012-13 Academic Year Prices: Wash $1.35 and Dry $1.10 per load.
To add laundry value to your card take it to an Add-Value-Station (AVS). The AVS locations at Westmont are; 1) the entrance of the upstairs Kerr Student Center lounge, 2) the Campus Post Office lobby, 3) the front stairwell of Page Hall on the ground floor, and 4) the Armington C lounge (Campus Map). The AVS accepts $5, $10, and $20 bills. it does not accept $1 bills, and they can jam the machine!
There is an additional AVS at the Ocean View Apartments. This AVS takes all credit cards and takes debit cards with a VISA or MasterCard logo. The Ocean View AVS does NOT accept cash.
Checking your balance
You can also check the balance on your card on any AVS, washer, or dryer, simply by inserting your card. The maximum value you can store on your card is $50. The machine will not add value iif the bill you insert would take you above that maximum, and will return the bill instead.
It is important not to damage the chip on the card. “Picking at it” will increase the likelihood of it coming off and becoming lost. Please do not punch holes in your card for lanyards! The holes are likely to cause your card to get stuck in a laundry machine or Add-Value-Station. If your card becomes stuck in any machine, this is usually because of a lanyard hole edge catching inside the mechanism.
Replacement Laundry Cards can be purchased at any time from an AVS. If you lost your chip (with or without the card), you also unfortunately lost any laundry value that remained on your chip.
Chip Problems/Stuck Cards
If your card becomes stuck in a machine, your chip comes off your card, or is otherwise not operating correctly, call WASH Laundry Systems at 1-800-421-6897. For chip problems, we strongly recommend you call them during their normal business hours of 8-5 Mon-Fri. They will arrange for a representative to meet you at an appointed time at the AVS in the Kerr Student Center. If the chip is verified to be mis-functioning, they will give you a replacement card at no cost, and will take your old card/chip for analysis. They will determine back at their lab the value that remained on your card and mail you a refund check. If your card is stuck in a machine, please call WASH immediately, and be sure to have the machine number (from the ID plate on the machine) for them to expedite their attention to your problem.
Please note there is nothing WASH Laundry Systems or Westmont College can do to restore value if you have lost the smart chip.
Report malfunctioning machines
You can report malfunctioning washers, dryers, or AVS stations on line. You will need to include the plate ID # from the machine to identify it's location to the technicians. Please also kindly put an "Out of Order" notice on the machine, which the technician will then remove.
Still need help?
If you have other questions or concerns about the laundry system, please contact Auxiliary Services.