Laundry System
Laundry System
Laundry equipment in the Westmont residence halls is provided and maintained by WEB Laundry Services.
Washers and dryers are located in all residence halls, and are activated by prepaid laundry value on a card. This can be either your Student ID Card or a separate WEB Laundry Card. WEB cards are purchased at an “Add-Value-Station” (AVS…see locations below). Value can be added to either type of card at an AVS. The WEB Laundry Card costs $2, which is deducted one time only when you first purchase it.
Whichever card you use, the value is stored in the actual “Smart Chip” on your card, and it is important not to lose the chip if it comes off your card. Value still on your chip can only be retrieved and refunded (more on that below) if you have the actual chip!
When you use a washer or dryer in the residence halls, the required value is deducted from your chip to activate the machine (when available from your balance).
Add-Value-Station (AVS)
To add laundry value to your card take it to an Add-Value-Station (AVS). The AVS locations at Westmont are; 1) the entrance of the upstairs Kerr Student Center lounge, 2) the Campus Post Office lobby, and 3) the Armington C lounge (Campus Map). The AVS accepts $5, $10, and $20 bills. it does not accept $1 bills, and they can jam the machine!
You can also check the balance on your card at any time on any AVS, washer, or dryer, simply by inserting your card. The maximum value you can store on your card is $50. The machine will not add value if the bill you insert would take you above that maximum, and will return the bill instead.
Card Care
It is important not to damage the chip on the card. “Picking at it” will increase the likelihood of it coming off and becoming lost. Please do not punch holes in your ID cards for lanyards! The holes are likely to cause your ID card to get stuck in a laundry machine or Add-Value-Station. There is a charge for replacement ID cards for this reason. If your card becomes stuck in any machine, this is usually because of a lanyard hole edge catching inside the mechanism. All of the above concerns are reasons many students elect to purchase the separate WEB Laundry Card.
Replacement Cards
Replacement WEB Laundry Cards can be purchased at any time for $2 from an AVS. Replacement Student ID Cards must be obtained from the Westmont Information Technology Office, located on the basement floor of the Library building and open 8-5 Mon-Fri. There is a charge for a replacement Student ID Card UNLESS it is being replaced because your chip came off the card, and you did NOT punch any lanyard hole(s) in the card. If you lost your chip (with or without the card), you also unfortunately lost any laundry value that remained on your chip.
Chip Problems/Stuck Cards
If your card becomes stuck in a machine, your chip comes off your card, or is otherwise not operating correctly, call WEB Laundry Service at 1-800-DIAL-WEB. For chip problems, we strongly recommend you call them during their normal business hours of 8-5 Mon-Fri. They will arrange for a WEB representative to meet you at an appointed time at the AVS in the Kerr Student Center. If the chip is verified to be mis-functioning, they will give you a pass for Westmont IT to give you a replacement ID card at no cost, and will take your old card/chip for analysis. They will determine back at their lab the value that remained on your card and mail you a refund check. If your card is stuck in a machine, please call WEB immediately, and be sure to have the machine number (from the ID plate on the machine) for them to expedite their attention to your problem.
Please note there is nothing WEB Laundry Service or Westmont College can do to restore value if you have lost the smart chip.
If you have other questions or concerns about the laundry system, please contact Auxiliary Services.